Payments
Paying for your Lessons, Invoices, Refunds and Cancellations.
Paying For Lessons
To pay for lessons you must Sign In to your profile. If you don’t have a profile please Register with us.
To manage payments we use our automated payment system. It is fast and easy, with no fees or extra charges and the process is highly automated to offer instant payment confirmation.
Bank transfer methods can be arranged. However, your balance updates will not be as responsive as a card saved on file.
Tuition Rates
We reserve the right to change hourly tutor rates with or without notice.
Payment Timing
Payment for lessons must be satisfied before, or a reasonable amount of time after, the lesson you owe fees for taking place and before the next lesson commences.
Late Payments
If payment for previous lessons has not been satisfied, any more lessons you have with us will not be attended by the tutor until your past invoices have been settled.
Cancellation Refunds
Cancellation refunds are down to the discretion of the tutor within 24 hours of a lesson taking place.
Rescheduling
Rescheduling sessions are down to the discretion of the counsellor/psychotherapist within 24 hours of the session taking place. Outside of 24 hours, we'll try to find another time for your sessions although we may need to cancel future sessions while we do this.
Cancellations
Cancellations may not be accepted within 24 hours of the session taking place. Outside of 24 hours, any sessions can be removed with no questions asked. Sessions cancelled on our behalf will not be charged unless the attending student has broken the Student Code of Conduct which has lead to the termination of the current lesson.
Punctuality
It is your responsibility to be punctual to lessons. It is the tutors discretion if a refund is to be processed within 24 hours of the lesson taking place.
Achievement
We do not guarantee our lessons will improve grades or academic/personal achievement.
Further Payment And Invoice Policies
Please familiarise yourself with our Terms and Conditions.